At Chelsea's Charm Collars, we strive to provide high-quality products and exceptional customer service. Below is our Returns Policy and a Frequently Asked Questions (FAQ) section to assist you.

Returns Policy

Return Eligibility:

• You may return items within 30 days of the purchase date.
• To qualify for a return, items must be unused, in their original packaging, and with all tags attached.
• Personalized or custom items are final sale and cannot be returned unless they are defective.

Return Process:

1. To initiate a return, please contact our customer service at support@chelseascharmcollar.com with your order number and reason for the return.
2. After your return request is approved, you will receive a return authorization number and instructions for returning your item.

Shipping Costs:

• Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part. In such cases, we will provide a prepaid return label.

Refunds:

• Once your return is received and inspected, we will process your refund. Please allow 5-7 business days for the refund to appear in your original payment method.

FAQ

1. How do I know if my order has been shipped?

• Once your order is shipped, you will receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.

2. Can I exchange my collar for a different size or style?

• Yes! You can exchange items for a different size or style within 30 days of purchase. Please follow the same process as returns to initiate an exchange.

3. What should I do if I receive a defective item?

• If you receive a defective item, please contact us within 7 days of receiving your order. We will assess the issue and provide a solution, which may include a replacement or refund.

4. Are there any items that cannot be returned?

• Yes, personalized or custom items are final sale and cannot be returned unless they are defective.

5. How long does it take to process a return?

• Once we receive your returned item, it typically takes 5-7 business days to process your return and issue a refund.

6. Can I return items purchased on sale?

• Items purchased on sale are eligible for return as long as they meet the return eligibility criteria.

Contact Us:If you have any further questions or need assistance, please reach out to our customer service team atsupport@chelseascharmcollar.com. We’re here to help!Thank you for choosing Chelsea's Charm Collars! We appreciate your business and look forward to serving you and your furry friends.